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MANAGEMENT
CALL
CENTER OPS
INBOUND | OUTBOUND | CUSTOMER SERVICE
Vendor Recommendations
Contract Negotiation
Multiple Call Center Deployment
Live Operator + IVR
Script + Offer Development
API + System Integration
IMPLEMENTATION
Agent + Call Center Motivation
Incentive Packages
Performance Tracking
Product Experience + Sampling
PERFORMANCE
TECH + OPS
CRM + Dialer + Routing Platform Management
Call Flow Management
Customer Experience
Lead + Customer Journey
Demographic Data Collection
EDUCATION + OPTIMIZATION
Create Elite Product + Sales Training Curriculum
Conduct Onsite + Virtual Trainings
Continuous Script Performance Enhancements
Specialize in Save the Sale + Retention Programs
ANALYSIS
Quality Assurance + Call Listening
Call Detail + Revenue Reporting Analysis
Define Key Performance Indicators (KPIs)
A/B Testing
Maximize AOV, LTV, Profitability
MANAGEMENT
Partner Management
Weekly Communications
Campaign Optimization
Metrics + Performance Reviews
MERCHANT
SERVICES
RATE NEGOTIATION
FRAUD PROTECTION
CHARGEBACK REDUCTION
DECLINE IMPROVEMENT
FULFILLMENT
DATABASE + SECURITY SETUP
PAYMENT PROCESSING, E-COMMERCE + TELEMARKETING INTEGRATION
CRM + ORDER MANAGEMENT SYSTEM IMPLEMENTATION
MARKETING PROGRAM DEVELOPMENT
CONFIGURE PRODUCT + ITEM DATA + PRICING
INVENTORY IMPLEMENTATION
CONFIGURE BUSINESS RULES, SYSTEM TESTING
BACK-END CAMPAIGN MANAGEMENT, REPORTS, ANALYTICS
MEDIA
MANAGEMENT
CASH + PER
INQUIRY BUYS
MEDIA
PLANNING
PERFORMANCE
ANALYSIS
AGENCY
MANAGEMENT
EVENT
MANAGEMENT
VENUE + PARTNER RESEARCH
Planning, Implementation, Testing, Expansion
BOOTH LAYOUT
Design, Event Cost Management
MARKETING INITIATIVES
Pre, Live, Post + Sales Directives
EVENT TYPES
Sports, Fitness, Women's Expos, Outdoor Malls, Spas, Salons,
Modeling, Education, Medical Conventions, Plastic Surgeons